Terms of Service

An account is created when you buy credits. There is no separate registration, no trial and no demo account. You are responsible for keeping your password confidential; passwords must be at least eight characters long.

One credit costs €0.10. The minimum order is 50 credits and orders increase in steps of 50 credits. Credits are prepaid, are not a currency, carry no interest and cannot be transferred between accounts. All prices include VAT at the applicable rate. An invoice is issued to the billing details provided at checkout.

Credits are deducted when a service is started. Each service has a published credit price which is shown before you confirm it.

Card payment through Stripe Checkout is currently the available payment method: you pay on a secure hosted page and credits are released once the payment is confirmed. Bank transfer and PayPal are on our roadmap without a release date and cannot be selected.

Card payments are charged in the currency you select at checkout: euro, US dollar, pound sterling or Polish złoty.

All prices include VAT at the applicable rate. An invoice is issued to the billing details provided at checkout.

As a consumer you may withdraw from a credit purchase within fourteen days without giving a reason. Where you expressly request that a service be started immediately and acknowledge the loss of your right of withdrawal for that service, the right no longer applies to that service. Unused credits remain refundable within the fourteen-day window.

See our Refund Policy for details and the model withdrawal form.

Complaints can be sent to offers@tgp24.app. Please include your account email, the order or service concerned, the date, and a description of the problem together with any relevant files. We respond to every complaint within fourteen days.

Consumers may use out-of-court complaint and redress mechanisms, including the mediation services of the Provincial Inspectorates of Trade Inspection (Wojewódzkie Inspektoraty Inspekcji Handlowej) and the assistance of a municipal or district consumer ombudsman (powiatowy/miejski rzecznik konsumentów) in Poland.

We are liable for the conformity of the digital services we supply, under the Polish Act on Consumer Rights. If a service is not in conformity, you may require us to bring it into conformity; if we fail to do so, or refuse, you may request a price reduction or withdraw from the contract.

You keep all rights in the photographs, renderings and veneer scans you upload. You confirm that you are entitled to upload them. You grant us the limited right to process them solely to deliver the service you requested.

You receive a worldwide, perpetual licence to use the generated visuals commercially, including in client presentations, catalogues and configurators. Generated visuals are a design aid; final material approval should always be made against a physical sample.

Results produced by TGP24 are synthetic images generated by an AI system. They are a design aid and do not reproduce a physical sample; final material approval should always be made against a physical sample.

Results are marked as AI-generated in a machine-readable format — C2PA content credentials where available, and as a minimum XMP/EXIF metadata declaring the digital source type trainedAlgorithmicMedia together with the software name — and carry the visible label “AI-generated visualisation — TGP24”. The marking is applied automatically to every export.

You are responsible for not presenting results to third parties as photographs of a manufactured product, and for disclosing their AI origin wherever the law requires it. Removing or altering the marking is a breach of the Acceptable Use Policy.

Use of the platform is subject to our Acceptable Use Policy. Serious or repeated breaches may lead to suspension of the account.

We aim for continuous availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible.

For business customers, our liability for any claim is limited to the amount paid for the credits used in connection with that claim, and we are not liable for indirect or consequential loss.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including our statutory obligations regarding the conformity of digital content and digital services, and liability for death, personal injury, gross negligence or wilful misconduct. The limitation above applies to business customers.

We notify account holders by email at least fourteen days before a material change to these terms takes effect. If you do not accept the change, you may terminate your account and request a refund of your unused credits.

You can close your account at any time by writing to offers@tgp24.app. On closure, unused credits are refunded at €0.10 per credit, unless they were forfeited to cover damage caused by a serious breach of the Acceptable Use Policy established after notice and an opportunity to respond.

These terms are governed by Polish law. This choice does not deprive a consumer of the protection of mandatory provisions of the law of their country of habitual residence. Disputes with business customers are subject to the courts competent for the seat of TGP24 sp. z o.o. Consumers may bring proceedings before the courts of their own place of residence.