Refund Policy

Consumers, and sole traders who are purchasing outside the scope of their professional specialisation, may withdraw from the purchase of credits within 14 days of the day the contract is concluded, without giving any reason. To exercise this right, send us a clear statement by email or use the model withdrawal form at the bottom of this page. We confirm receipt of your withdrawal without delay. This right follows from the Polish Act on Consumer Rights (ustawa o prawach konsumenta), which implements Directive 2011/83/EU on consumer rights in the European Union.

We refund the full amount received for the credits, using the same payment method as the original transfer, no later than 14 days after we receive your withdrawal statement. We do not deduct any handling fee.

If some credits from the order have already been spent on services you expressly asked us to start, the right of withdrawal no longer covers those services. At checkout you consented to immediate performance of those services and acknowledged that the right of withdrawal is lost once they are started. All remaining unused credits are refunded at €0.10 per credit within the 14-day window. Any promotional discount applied to the order is deducted proportionally from the refund.

If a service fails technically, or the result does not correspond to the species and finish you selected, submit a complaint by email to offers@tgp24.app. We will reply within 14 days. We will first bring the service into conformity by re-running it at no additional cost. If re-running is impossible, fails, or would cause you significant inconvenience, you may request a price reduction for that service or withdraw from that service and receive a refund. Nothing in this policy limits your statutory rights regarding the conformity of digital services.

A change of aesthetic preference is not a defect and does not give rise to a refund. Credits obtained through a promotional discount have no cash value beyond the amount actually paid for them.

An order in pending payment status can be cancelled at any time before the transfer is made, at no cost. Simply reply to the order email and we will close it.

Email offers@tgp24.app with your account email, the order date, and whether you are withdrawing from the whole order or claiming a defect.

Consumers may use out-of-court complaint and redress mechanisms, including the mediation services of the Provincial Inspectorates of Trade Inspection (Wojewódzkie Inspektoraty Inspekcji Handlowej) and the assistance of a municipal or district consumer ombudsman (powiatowy/miejski rzecznik konsumentów) in Poland.